OctoAssist is an AI-powered ITSM platform that connects to your live system data and uses an LLM to answer questions, triage tickets and surface insight — in plain language.
Interactive demo · responses simulated for illustration
OctoAssist doesn't just store tickets — it reads your live system data and reasons over it, so your service desk works smarter, not harder.
OctoAssist connects to your infrastructure, monitoring, assets and ticketing — then uses a large language model to interpret what's actually happening. Ask a question in plain English and get an answer grounded in real telemetry, with the sources it used.
Incoming tickets are classified, prioritised and routed automatically. OctoAssist drafts resolutions, runs safe diagnostics and resolves common Tier-1 issues end to end — escalating to humans with full context when it matters.
Ask for the numbers and get them instantly — SLA performance, incident trends, asset health. OctoAssist turns raw operational data into clear, audit-ready answers and reports your stakeholders can actually read.
OctoAssist pairs a reasoning model with your real data — so answers are useful, sourced and safe, never hallucinated.
Every answer is backed by the system data it drew from — fully traceable, with no guessing.
Raise tickets, notify on-call, run approved playbooks — OctoAssist closes the loop on routine work.
It learns your environment, runbooks and history — getting sharper with every interaction.
Role-based access, approval gates and complete audit logs keep autonomous actions under control.
Regulated estates can't let data cross borders — or, sometimes, touch a network at all. OctoAssist runs on your terms.
Your system data, telemetry and AI indices stay within the country you choose. OctoAssist ingests, reasons and stores entirely in-region — nothing about your environment leaves your jurisdiction.
Deploy OctoAssist inside a sealed, air-gapped environment. The model reasons over your data with no outbound path — no internet, no exfiltration — purpose-built for classified, defence and highly regulated estates.
Link your ITSM tool, monitoring, assets and cloud with secure, read-first connectors.
OctoAssist indexes your environment and runbooks so the model reasons over real data.
Your team asks questions in plain language; OctoAssist answers, triages and resolves.
Every resolved ticket sharpens future answers, with full audit trails for governance.
OctoAssist is an AI-powered IT service management (ITSM) platform built by Third Octopus. It connects to your live system data and uses a large language model to answer questions about your environment, triage tickets and surface insight in plain language.
No. OctoAssist is IT service management software from Third Octopus, a technology consulting company headquartered in Mumbai. It has no connection to Octopus Energy or its Octo Assist customer fund.
System telemetry, asset and configuration data, and existing ticketing tools such as ServiceNow and Jira, so answers are grounded in what is actually running rather than in a static knowledge base.
OctoAssist is deployed with in-country data residency and is air-gap ready, so it can run entirely inside your own network.
OctoAssist goes from connected to conversational in hours: connect the data sources, and the service desk can start asking questions the same day.
Through OctoDesk, the Third Octopus client support portal at https://support.thirdoctopus.com/, or by email at info@thirdoctopus.com.
See OctoAssist reason over a sample of your own system data in a personalised walkthrough — free of charge.